Terms of ServiceLast updated 28 June 2026
These terms are the agreement between you and Attendly when you create an account, host an event or otherwise use the service. Please read them carefully — by using Attendly you agree to them.1. The agreementThese Terms of Service (“Terms”) govern your access to and use of the Attendly platform, websites and apps (the “Service”), operated by Nexabyte (“Attendly”, “we”, “us”). If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms.Our Privacy Policy and Data Processing Summary form part of these Terms.
2. The ServiceAttendly lets organisers create events, take online registrations, sell tickets and check attendees in at the door. We provide the Service on an “as available” basis and may add, change or remove features over time.
3. Eligibility and accounts
You must be at least 18 and able to enter a binding contract to create an organiser account.
You are responsible for the accuracy of your account information and for keeping your login credentials secure.
You are responsible for all activity that happens under your account, and must tell us promptly of any unauthorised use.
4. Acceptable useYou agree not to use the Service to:
break the law, infringe others’ rights, or facilitate fraud;
upload malware, attempt to gain unauthorised access, or disrupt or overload the Service;
send spam or unlawful marketing, or harvest data about other users;
post content that is unlawful, defamatory, harassing or grossly offensive; or
misrepresent your identity or your authority to act for an organisation.
5. Organiser responsibilities and data protectionWhen you collect personal data from attendees through Attendly, you are the data controller for that data and Attendly is your processor. You are responsible for:You agree to use the Service only in line with our instructions-of-processing and not to ask us to process attendee data in a way that would breach data-protection law.
having a valid lawful basis under the UK GDPR for collecting and using attendee data;
giving attendees a clear privacy notice and honouring their data-protection rights;
only collecting data you genuinely need for your event, and keeping it no longer than necessary;
obtaining consent where you rely on it — for example for your own marketing; and
ensuring any content and use of personal data complies with applicable law.
6. Payments, fees and payoutsPaid events are processed through Stripe, including Stripe Connect for organiser payouts. By taking payments you also agree to Stripe’s applicable terms. Stripe is the payment processor; Attendly does not store card numbers.
Inclusive platform fee — Attendly charges a platform fee on paid tickets. The fee is inclusive — it is deducted from the organiser’s proceeds at settlement, so the buyer pays the ticket price shown and the organiser receives the balance after the platform fee and Stripe’s processing charges.
Payouts — Funds are settled to your connected Stripe account on Stripe’s payout schedule. Payout timing and any holds are governed by Stripe.
Taxes — You are responsible for determining, collecting and remitting any taxes (such as VAT) due on your ticket sales.
7. Refunds and cancellationsAs the organiser, you set and communicate your own refund and cancellation policy for your events, and you are responsible for honouring it and for handling attendee queries. Refunds are processed back through Stripe. Where a refund is issued, related platform and processing fees are handled in line with Stripe’s and Attendly’s then-current fee terms. You are responsible for chargebacks and disputes arising from your events.
8. Intellectual propertyAttendly and its branding, software and content are owned by us or our licensors. You keep ownership of the content you upload, and grant us the licence we need to host and display it to operate the Service. You must not copy, resell or reverse-engineer the Service except as the law allows.
9. Availability and changesWe work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and may suspend or withdraw features. We will give reasonable notice of material changes where we can.
10. Disclaimers and liabilityThe Service is provided “as is”. To the fullest extent permitted by law, we exclude implied warranties and are not liable for loss of profits, revenue, data or goodwill, or for indirect or consequential loss. Nothing in these Terms limits liability that cannot be limited by law — including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you in any 12-month period is limited to the fees you paid us for the Service in that period.
11. Your indemnityYou agree to indemnify us against claims, losses and costs arising from your events, your content, your use of the Service in breach of these Terms, or your handling of attendee personal data.
12. Suspension and terminationYou may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Service or its users. On termination, the rights you have under these Terms end, but provisions that by their nature should survive — such as fees owed, liability and governing law — continue.
13. Governing lawThese Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, subject to any mandatory rights you have under local law.
14. Changes to these TermsWe may update these Terms from time to time. We will revise the “last updated” date and, for material changes, give reasonable notice. Continuing to use the Service after a change means you accept the updated Terms.
15. ContactQuestions about these Terms? Email support@attendly.co.uk or use our contact form.
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